Features
One platform for your whole care team
Care Connect Digital pulls messaging, compliance, recruitment, rotas, rewards and more into one friendly place your carers actually open. It all sits in a single login, alongside the care management and payroll you already run.
Care Connect Hub92% compliance168 staff connected
Good morning, SophieYour team is ready for today
168Connected
92%Compliant
24Visits today
Live activityMaya clocked inNowPolicy signed2mRota updated8m
Team engagement+18% this week
The full picture
Everything in one place,
nothing bolted on
01
Communication and engagement
Team messaging, an AI assistant and a staff feed people actually use.
02
Compliance and HR
Documents signed, packs sent, policies read, records kept.
03
Recruitment and onboarding
Every applicant in one pipeline, new starters set up in minutes.
04
People and profiles
Your team, your structure and every carer's details at a glance.
05
Time, rotas and mileage
Clock in and out, upload the rota, claim mileage without the paperwork.
06
Rewards and savings
Points, recognition and real discounts that help people stay.
See the Hub in motion
One calm place for the working day
Watch the branded Care Connect Hub in action, from the team dashboard to the everyday tools carers and managers use.
Product walkthrough
Care Connect Hub
HubertInstant answers
HubertOnline · knows your policies
What should I do if a client misses their medication?
Follow the missed medication procedure and contact the senior on call. Record the action in the care notes.
Medication policy · page 14
Meet Hubert
An assistant that knows your handbook by heart
Hubert is the friendly AI built into the Hub. Ask it anything, a policy, a medication question, how to fill in a form, and it answers in plain English, trained on your own documents. Your carers get an instant, reliable answer on a late visit instead of waiting for the office to open. When something needs a person, Hubert says so and points them to their senior.
- Trained on your own policies and guides
- Instant answers, day or night
- Safe by design, it knows when to hand over
A team that talks
Everyone connected, wherever they are
01
Instant messaging
Group and one to one chat, with carers dropped into their team's group automatically so the right people always see the message.
02
The main feed
A warm home page where the team celebrates each other, with likes, shares and comments.
03
Recognition and celebrations
Tasteful shout-outs for work anniversaries and new qualifications, plus a small private message on a carer's own profile when they log in.
04
Newsletters and mailers
Send your staff newsletter and weekly tips straight from the Hub to your own lists, with a clean web version and a PDF.
05
Engagement data
See who is active, what people are reading and where to give a nudge, so nobody slips through the net.
Recruitment Command CentreOne inbox for every applicant
All applicants 24Updated live
New · 8ALAisha LewisIndeed RMRhys MorganWebsite
Interview · 5KTKatie ThomasFacebook
Ready · 3DJDan JonesReferred
Never lose an applicant again
Every applicant, every channel, one pipeline
Applications arrive from everywhere, Indeed, your website, job boards, Facebook, direct emails. The Recruitment Command Centre pulls them all into one pipeline with duplicates merged, replies instantly so no good candidate goes cold, and shows you what is actually working, by source, by area and by cost. You finally see which channel brings the hires, not just the clicks.
- All sources in one inbox
- Instant auto-acknowledgement
- Source, area and cost per hire reporting
- Duplicates merged automatically
From yes to first shift
New starters set up in minutes, not days
Care Connect Hub
NB
Nia BrownNew care assistant80%34
WelcomeProfileInductionReady
Personal details Complete References Complete Sign induction pack In progress
One-click welcome
Template emails go out automatically with app logins and a warm welcome, previewed before they send.
Straight onto the platform
A new starter is added to the Hub and moved from starter to carer as they complete setup, with no double entry.
Induction pack in one link
The whole pack goes out as a single secure link the starter steps through and signs, then files itself away for you.
References made easy
Send reference requests with a secure link, character and employer references both handled properly.
Inspection-ready, always
The paperwork, sorted
Care Connect HubCare certificateSigned by 42 staff100% Right to work2 need attention96% Updated handbookReading now78%
94%
Inspection ready12% up this month
Document packs and e-signing
Send, sign and track documents the DocuSign way, with sign, acknowledge or read-only set per document.
Handbook and policies
Everything in one place, easy to find and easy to prove people have read.
Assessment forms and data
Capture assessments in the Hub and keep the data tidy and to hand.
Filed automatically
Signed documents save to the right place and a copy lands with HR, so nothing is lost.
Your whole team at a glance
Know your people
Care Connect Hub
168 people 143 active now
SMSophieRegistered manager
AMAmirTeam lead
LWLucyTeam lead
RJRhysTeam lead
Team and organisation chart
See how your agency is structured and who sits where.
Individual carer profiles
Every carer's details, team, documents and progress in one profile.
Grouped by team
People are organised by their real team, so messaging and management just work.
Less admin, fewer errors
Clock-ins, rotas and mileage without the faff
Care Connect Hub
Tuesday, 17 September24 visits · 6 carers Live
08:30Mrs DaviesMaya · Clocked in10:15Mr LewisAmir · On the way12:00Mrs JamesLucy · Scheduled
Today’s mileage 46.8 miles
Clock in and out
A simple, reliable timesheet built for carers on the move.
Rota management
Upload your rota just as it comes, Word or Excel, and it lands in a clean grid.
Mileage forms
Guided mileage claims with maps and PDF records, filed safely and never lost.
Reasons to stay
Look after the people who look after others
Care Connect Hub
Your balance1,240 points+100
JRJo recognised Maya“Always goes the extra mile.”
Hub Rewards
Points for referrals, birthdays, anniversaries and reviews, cashed in from their own rewards page.
Discounts and savings
A staff deals page with real local and national savings.
Refer and earn
Staff refer a friend straight from the app and earn a reward for a successful hire.
Wellbeing and learning
An anonymous wellbeing space and a library of digital-skills and wellbeing resources.
Care in Hand
A real care business, running in one connected Hub
Care in Hand supports vulnerable adults across Pembrokeshire. Before the Hub, paper forms, WhatsApp groups and five separate systems quietly cost the team hours every week.
Now staff clock in, see rotas, complete mileage, sign documents and find answers in one branded place.
Clock in Rota live Mileage filed
Built around real care work168staff using it daily
5systems replaced
£900+saved every month
4 hrsback every week
The numbers speak
for themselves
150+carers and staff using it daily
1login instead of six tools
Hoursof admin saved each week
Livein a real care business
Plays nicely
It fits around what you already run
Care Connect Digital sits alongside your care management and payroll, it does not replace them. It fills the gaps around your team, the messaging, compliance, recruitment and engagement that other systems leave out.
Come and see
See it working with your own team
Book a short, friendly demo and we will show you how your whole agency could run from one calm place.