From scattered systems to one platform: Care in Hand
How a Pembrokeshire home care provider replaced at least seven tools, saved over £900 a month, and brought more than 150 carers into one place.
Slow systems, endless admin
Care in Hand were running on slow, inadequate systems, long forms and admin that ate up the day, spread across disconnected software. As their IT and communications partner for two years, ReplyLift knew the business inside out, so the analysis was easy. We found at least seven separate systems we could rebuild for real savings in time and money, and give staff a far better experience, with no downloading or learning several tools at once.
Start small, prove it works
We built the basics first, messaging, newsletters, forms and surveys. Then it grew. Each new tool was a fresh challenge, never quite sure we would pull off the next one that would help the business. It kept working, replacing tool after tool, saving over £500 a month at first and over £900 a month now, and counting.
Mileage that sorts itself
Mileage forms used to reach finance scattered and inconsistent, checked more than once, every person filling them their own way. We built in Google's Distance Matrix and Maps, so carers and managers calculate and complete their own mileage quickly, routed straight to the right team, with a confirmation to each person for reassurance.
Signing, then a whole new starter journey
Next came DocuSign-style signing, one of the trickiest builds, then the new starter process, every step done on the Hub. References are sent from the Hub, and recruitment is tracked per lead and applicant with smart figures and analysis, so you can see what is working, what is not, and follow up with people who showed interest but did not apply.
Your brand, your platform
The beauty of Care Connect is the white labelling. Every home care agency brands it their way, their logo, their colours, the voice they want their business to have. And if you need a tool it does not have yet, just ask, we love building new ones.
One connected place,
proven every day
Still building
We are now building a more extensive HR tool to rival platforms like Activ People HR, bespoke to what each agency actually needs.
“We have worked with Jess for 2 years. She has taken the business to the next level. She is very smart, professional, conscientious and her level of technical expertise will drive the business to success. If she doesn't know certain things at first she will learn very quickly.”
Delan UmaneeManaging Director and Responsible Individual, Care in Hand